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Frequently asked questions

  • What is the Dedicated Ninja Access (DNA) Program? Why should I sign up?
    Redefining expectations and continuous improvements are two of Nakamichi’s key pillars. The DNA program is a one of a kind program created to accomplish those commitments. The program is a curated customer service experience provided by our in house, expert team of Ninjas based in San Jose, California. Each Ninja is a Shockwafe soundbar owner and has undergone over 500 hours of intense training on our system as well as the market’s most popular devices. For the lifetime ownership of your Shockwafe system, you will be paired with a Ninja concierge that is specialized in your home theater devices, ensuring speedy and seamless assistance at all times. Sign up to meet your dedicated Nakamichi Ninja and start experiencing world-class VIP interactions today. Find out more about the Nakamichi Ninja team here.
  • Do I have to pay for this program?
    This program is completely free-of-charge but you will have to be an owner of a Nakamichi Shockwafe system to be eligible for sign-up.
  • How long will my membership under this program last?
    As a Nakamichi DNA member, your relationship with us will last a lifetime upon sign-up.
  • Will my warranty be extended upon sign-up?
    No, the DNA program does not extend your warranty. All Nakamichi Shockwafe soundbars have a one year limited warranty from the original date of purchase of the product. Your DNA Ninja will be in charge of facilitating warranty services. Find out more about our warranty terms here:
  • I have an older version of the Nakamichi Shockwafe soundbar. Am I still eligible to sign up for this program?
    Yes! All Nakamichi VIPs who are owners of our Shockwafe soundbars are eligible for registration.
  • It is difficult for me to read the serial number on the back of my soundbar as it is wall mounted. Where else can I find the serial number?
    You can also locate the serial number (E.g. eARC92XXXXXXXX) behind your subwoofer / soundbar or on the warranty card provided to you.
  • How is the ninja assigned to each VIP?
    A Ninja will be assigned to you based on a short questionnaire about your system configuration before joining the program.
  • Who are the authorized retailers for Nakamichi Shockwafe soundbars?
    Amazon, Best Buy, B&H & Ebay
  • I tried to sign up for the program with my serial number but received a system message stating that my soundbar has been registered. What can I do?
    Please click here to email us at with the following information: > Screenshot of your order indicating your order ID > Serial number (E.g. S92XXXXXXXX) of your soundbar We will get back to you soon after checking on the above proof of purchase details.
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