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Expert, personalized, free lifetime concierge awaits

Customer excellence redefined

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In-house support based in California USA             

500+ hours of specialized training, owns a Shockwafe at home


Dedicated Ninja based on your device configuration

Certified for dynamic troubleshooting and performance maximization


American Heart 2

Shockwafe DNA Program


Our Competition

Outsourced to international call centers

Basic training for multiple products, with minimal hands-on experience


Script-based troubleshooting



Random support agent on duty


The Nakamichi Ninjas

Find out who they are and their favorite hobbies

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